Return Policy

Return

While most of the products available on the website (tailworld.in) can be returned, subject to the terms of this return policy. Please check the details of the product, before placing an order, to check if the product is eligible for a return or not. Customer has to return a product within 7 days after order received.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need receipt or proof of purchase (digital or physical).

There is no fees to return products.

Returns or exchanges of products in the following categories will not be accepted (unless received damaged or spoil):

1. Training Pads
2. Pet Wipes

Unopened units in a combo product (ex: If a product comprises 5 packets and out of it, 4 packets are unopened, then a return or refund or exchange request for such 4 packets will not be accepted)

Product pages outline whether that product is returnable or not. 

To initiate a return request, you can contact us at care@multilines.in or at 9311786204       

For any question relating to return or cancellation of any products, you can always contact us at  care@multilines.in

Damages and issues

Please inspect your order upon receipt. Contact us immediately but no later than 7 (Seven) days if the item is defective, damaged, receipt of the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.

Refund:

If you submit a return request for any product you purchased, we will notify you once we have received and inspected the returned item, and inform you whether your refund has been approved. If approved, the refund amount (excluding any applicable shipping charges) will be credited to your original payment method within 7 days. For Cash on Delivery (COD) orders, you will need to provide your bank account details to process the refund.

Cancellation Policy

You may cancel any order before the dispatch of the item has taken place. Or else you may call us at 9311786204 or email us at care@multilines.in to initiate cancellation.    

Tailworld retains the right to cancel any order placed by you, at its sole discretion and shall  intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

For any question relating to return or cancellation of any products, you can always contact us at  care@multilines.in or at 9311786204